Returning or exchanging a product is a right for all our customers and applies to all products displayed in our store
All products in our store are subject to the replacement and refund policy in accordance with the terms and conditions outlined on this page
Returns or exchanges can be made if the product is in its original condition at the time of purchase and packaged in its original packaging
Returns must be made within three (3) days, and exchanges within seven (7) days of the purchase date
Please contact us via the "Contact Us" page or through our phone numbers to request a return or exchange
Kindly take a photo and send the product along with the city and order number for replacement if the product is damaged, has a specific defect, or is unused as per the agreement
A full refund will be provided to the customer if the product received is entirely different from what was displayed on our website
We are not responsible for the customer’s expectations of product usage that we did not specify on the product page of our website
A deduction of 30% or a minimum of 25 MAD will be applied if the customer no longer wants the product and there are no defects or issues mentioned